Last updated November 4, 2026
Refund & Cancellation Policy
Thank you for supporting RoboRoots. Because donations go straight to robotics kits, learning materials and workshops for students, they are generally final. We understand mistakes happen, so here is how we handle them.
1. When we refund
We will refund a donation if, within 30 days of the donation date:
- you were charged twice or by mistake (for example, a duplicate payment),
- you entered the wrong amount, or
- your card was used without your permission.
Other refund requests are reviewed case by case.
2. How to request a refund
Email [your-email@example.com] with your name, the donation date, the amount and the email used for the payment. We aim to reply within 5 business days.
3. How refunds are paid
Approved refunds go back to the original payment method through Stripe. Depending on your bank, it usually takes 5 to 10 business days to appear. Stripe's processing fees may not be returned by the payment processor.
4. Recurring donations
If you set up a recurring donation, you can cancel at any time by emailing us or using the link in your Stripe receipt. Cancelling stops future payments. Past payments follow the refund rules above.
5. Workshops
For paid fundraising workshops, you can get a full refund if you cancel at least 48 hours before the session. If RoboRoots cancels a workshop, you will get a full refund or a place in another session.
6. Contact us
Questions? Email [your-email@example.com].